Acceptance of Terms
By accessing mediwatch.in, creating a staff account, registering as a patient, or using any part of the Mediwatch platform, you agree to be bound by these Terms of Service and our Privacy Policy.
If you are accessing Mediwatch on behalf of a hospital, clinic, or healthcare facility, you represent that you have the authority to bind that organisation to these terms.
Eligibility
Mediwatch is designed for use by:
- Licensed healthcare providers — doctors, nurses, and clinical monitors operating within a registered hospital or clinic in India.
- Authorised facility administrators — super admins approved by Mediwatch to onboard and manage a facility on the platform.
- Post-surgery patients — individuals registered by their treating doctor for a defined monitoring window, accessing the platform via WhatsApp OTP.
Mediwatch is not a consumer health product and is not intended for self-diagnosis, self-monitoring outside of a supervised clinical context, or use by individuals without a treating doctor registered on the platform.
Permitted Use
You may use Mediwatch solely for its intended clinical purpose: monitoring post-surgery patient recovery under the supervision of a registered healthcare provider. Permitted uses include:
- Registering and managing patients within your assigned facility.
- Reviewing daily symptom submissions and alert statuses.
- Adding clinical notes, prescriptions, and annotations to patient records.
- Acknowledging and resolving alerts on the monitoring dashboard.
- Exporting patient data within the scope of your role permissions.
- Patients submitting daily symptom check-ins via the patient app.
Accounts & Access
Staff accounts are created by super admins. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
- Do not share your password or JWT session token with anyone.
- Notify us immediately at gopinathsahu2003@gmail.com if you suspect unauthorised access to your account.
- Each account is role-scoped — you may only access data and actions permitted by your assigned role (doctor, nurse, monitor, super admin).
- Attempting to access data or functions outside your role scope is a violation of these terms and may result in immediate account suspension.
Patient access is granted via WhatsApp OTP only — patients do not set passwords and cannot access staff-facing dashboards.
Patient Data Responsibility
Healthcare facilities using Mediwatch are responsible for:
- Obtaining valid informed consent from patients (or their legal guardians) before registering them on the platform.
- Ensuring that data entered into Mediwatch — including patient names, phone numbers, disease profiles, and clinical notes — is accurate and entered in good faith.
- Maintaining appropriate internal access controls to ensure only authorised staff use Mediwatch accounts.
- Complying with applicable Indian health data privacy laws, including provisions of the Digital Personal Data Protection Act, 2023.
WhatsApp Usage
Mediwatch delivers communications via Meta's WhatsApp Business API. By registering a patient's phone number on the platform, the responsible healthcare provider confirms that:
- The patient (or their guardian) has been informed that they will receive WhatsApp messages from Mediwatch as part of their post-surgery monitoring.
- The phone number provided is the patient's own number (or a guardian's number, where applicable), and is WhatsApp-enabled.
- The patient is not opted out of receiving communications under WhatsApp's opt-out mechanisms.
Mediwatch is not liable for message delivery failures arising from WhatsApp or Twilio network issues, or from incorrect phone numbers entered by facility staff.
Clinical Disclaimer
Alert levels (GREEN, YELLOW, RED) are computed automatically from patient-submitted symptom data using configurable scoring formulas. They are intended to assist clinical triage — they are not a substitute for clinical examination, professional judgement, or emergency medical intervention.
In the event of a medical emergency, healthcare providers must follow their standard emergency protocols. Mediwatch alerts are a supplementary communication tool and should not delay emergency response.
Mediwatch makes no warranty that its alert system will detect every clinical deterioration, or that a patient's self-reported symptoms accurately reflect their clinical condition.
Prohibited Conduct
You agree not to:
- Use the platform for any purpose other than post-surgery patient monitoring within a licensed healthcare context.
- Attempt to access, scrape, or extract data beyond your authorised role and facility scope.
- Reverse-engineer, decompile, or tamper with any part of the Mediwatch codebase or infrastructure.
- Register fictitious patients or submit false symptom data.
- Share or sell access to your Mediwatch account.
- Use the WhatsApp messaging infrastructure for purposes unrelated to patient monitoring (e.g. marketing communications).
- Attempt to disrupt platform availability through denial-of-service or similar attacks.
Violations may result in immediate suspension, facility deactivation, and referral to appropriate authorities.
Intellectual Property
All software, code, design, documentation, scoring algorithms, and workflows constituting the Mediwatch platform are the intellectual property of Gopinath Sahu and are protected under applicable Indian copyright and IP law.
Patient data entered into Mediwatch belongs to the registering facility. Mediwatch claims no ownership over patient records, clinical notes, or symptom submission data. However, we retain the right to use anonymised, aggregated, non-identifiable data to improve platform performance.
The Mediwatch name and logo are proprietary marks. You may not use them without written permission.
Limitation of Liability
To the maximum extent permitted by applicable law, Mediwatch and its operator shall not be liable for:
- Any clinical outcome, patient deterioration, or adverse medical event arising from reliance on platform outputs.
- Loss of data due to force majeure events, third-party infrastructure failures (Supabase, Meta, Twilio), or network outages.
- Indirect, incidental, or consequential damages arising from use or inability to use the platform.
- Unauthorised access to data resulting from a facility's failure to maintain secure account practices.
Our total aggregate liability to any facility or individual under these terms shall not exceed the fees paid (if any) for platform access in the 12 months preceding the claim.
Termination
We reserve the right to suspend or terminate access for any facility or individual user who violates these Terms of Service, poses a security risk, or uses the platform in a manner inconsistent with its clinical purpose.
Facilities may request termination of their account at any time by contacting gopinathsahu2003@gmail.com. Upon termination, data will be retained for the minimum period required by clinical record-keeping obligations and then securely deleted.
Provisions of these terms that by their nature should survive termination (including clinical disclaimer, IP rights, and limitation of liability) will continue to apply.
Governing Law
These Terms of Service are governed by and construed in accordance with the laws of India. Any disputes arising from these terms or your use of Mediwatch shall be subject to the exclusive jurisdiction of the courts of Odisha, India.
If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
Contact
For questions about these Terms of Service, to report a violation, or to request facility onboarding, reach out to:
- Email: gopinathsahu2003@gmail.com
- Platform: mediwatch.in
- Response time: Within 14 business days